Customer Help

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FAQ's

How can I check the status of my order?

–Via the shipping confirmation email you received.
–Within your ALKMY account.
–Contact ALKMY

What forms of payment do you accept?

We accept all major credit cards as well as Apple Pay, Google Pay, and Shop Pay.
Checks are accepted in-store only.

Discounts

You can add a discount code after you’ve started the checkout process. Enter the code at checkout and your total will reflect thenew amount.

Stock

We make every effort to maintain our inventory levels as accurately as possible. However, we may run out of stock on popular items.

In the rare case that an item you order is out of stock, we will notify you via e-mail and make the necessary changes to your order total.

If the item you want is sold out, please write to us at orders@shopalkmy.com. There’s a chance we may get the product you’re interested back in stock and we’ll do all we can to get it to you.

Registry

We love brides! Are you interested in help with creating your perfect wedding registry?

Write us at registry@shopalkmy.com and allow us to assist. For other registry inquiries, please do not hesitate to reach out.

Shipping and Returns

Shipping

All orders are shipped via UPS ground, unless requested otherwise.

If you would like to expedite shipping please email us at orders@shopalkmy.com or call us 205-332-1302 for assistance.

Shipping rates are calculated at check out.

Due to influx of holiday orders, please allow 5 days for your order to be processed. Should you need your order by a certain date, please leave
us a note at checkout.

Gift wrapping is available upon request.

Returns

We hope that you are thrilled with your purchase from ALKMY.

In the instance you find your order not to your liking you are more
than welcome to return full priced merchandise within 7 days of purchase.

Unfortunately, furniture and gift cards are NOT returnable. Returned merchandise must be unused and in original packaging or it is not eligible for a refund.

Orders are eligible for a store credit within 14 days of purchase. Shipping costs are non-refundable.

Terms

If you have any questions regarding your order, please email our Customer Service team at orders@shopalkmy.com.